Heather Korbini Intrapersonal Communication Position Statement #3 Perceived Understanding, Nonverbal Communication, and Relational Satisfaction The article on perceived understanding and nonverbal communication gave me new insight
into the power of nonverbal communication. Generally, when I think of interpersonal
communication, I think of it involving spoken dialect, written words, or even sign
language, all of which are symbols used to represent and communicate ideas to
others. Of course, I realized the importance of nonverbal communication in everyday understanding,
but I never really thought about what a big part it plays in making sense out of the messages we
receive from others.
Aside from relational communication, nonverbal communication plays an important role in our
everyday encounters with others. Facial expressions alone can communicate volumes. Facial
expressions along with verbal communication are very important in understanding another. For
example, when a person says something with a smile, it could mean they are happy or feel
sincere about what they said. If they said the same thing with perhaps a frown or scowl, although the words are the same, the meaning is different, and their facial expression could suggest maybe they were being sarcastic.
Eye contact, or lack thereof is another powerful form of nonverbal communication.
Eye contact with a person can communicate understanding, interest, or sincerity. Lack of eye contact, however can communicate nervousness, dishonesty or shame.
Not only can we use nonverbal communication to understand another, it is also important
determining whether or not others are understanding our messages. This back channel
communication is important in relational satisfaction. To feel secure and valued in a
relationship, we need to feel that the other person listens to and understands us. If, when we
speak to another, they are looking at a newspaper, out the window or they sit and stare
offering no nonverbal gestures, we can conclude that they are not listening to or understanding us.
This can be very frustrating in a relationship and thus reduce satisfaction. However, if they are
nodding their heads or even finishing our sentences for us, this can lead us to conclude that they
are listening, and understanding what we say. This perceived understanding with another makes
us satisfied in relationships because we feel that the other person is in tune with ourselves.
Mallory, my best friend, and I can communicate without words. I never realized it before, but when
we are with other friends of ours, they often sometimes feel left out of our conversations
because they can't understand them. Just by making eye contact with her, I can understand what
she is thinking. We often say things at the same time and finish each others sentences. We
can also communicate and understand each other without even using whole sentences, just a few
key words. Geoff, a mutual friend of ours, who is often subject to our nonverbal communication,
has termed it "Dolphin Language." He says sometimes we don't even use words, we just utter
sounds and only we can decipher the meaning in them. I think, however, that Mallory and I have perceived understanding only because we know each
other so well and have been friends all of our lives. As far as relational satisfaction is
concerned, I think perceived understanding grows with time. The example of the couple in the
beginning of the chapter portrays this. They looked at each other and then went out for a walk in
the park. Obviously, this understanding is something that developed along with their
relationship. It would be hard to make eye contact with a stranger and have the person perceive
that you want to walk in the park.
Nonverbal communication is an essential part of perceived understanding not only in relationships
but in our everyday encounters with people.