• Quantitative model-based optimization and analysis
• Statistical modeling and analysis
• Survey research
• Forecasting
• Program evaluation and performance measurement
• Expert testimony on statistical issues

• Affinitec
• Alpha One
• American Automobile Association
• Androscoggin Valley Council of Governments
• Bennett & Associates, Attorneys at Law
• Anthem Blue Cross and Blue Shield of Maine
• Center for Real Estate Education, University of Southern Maine
• Center for Technology Transfer, Maine Science and Technology Foundation
• Cheverus High School
• Command Research
• Community Counseling Services
• Compaq (formerly Digital Equipment Corporation)
• General Telephone and Electric
• Greater Portland Chambers of Commerce
• Growth Management Institute
• Hannaford Brothers, Inc.
• Health Watch Technologies, LLC
• IDEXX
• Dennis Levandoski, Attorney at Law
• L.L Bean, Inc.
• Maine Metal Products Association
• Maine Medical Center
• New England Association of Cable Television Operators
• New Hampshire Housing Finance Authority
• Northrup, Devine & Tarbell, Inc.
• Pan Atlantic Consultants
• Pierce Atwood
• Portland Stage Company
• Pulse Unlimited
• Resource Conservation Services
• Troubh, Heisler, & Piampiano, Attorneys at Law
• UnumProvident Corporation
• Verizon
• Vessel Services, Inc.
• Yankee Construction, Inc.
• York County Counseling Services, Inc.
• Weinstein & Associates, Attorneys at Law

Professor of Quantitative Analysis, School of Business, University of Southern Maine, Portland, Maine (Sept. 1974 - present; promoted from Associate Professor in Sept. 1993; promoted from Assistant Professor in 1981); Recent teaching assignments include:

Management Consultant, Quantitative Modeling/Analysis (Sept. 1974 - present)

MBA Program Director, School of Business, University of Southern Maine, Portland, Maine (Jan. 1986 - Aug. 1990)

Senior Research Associate and Director, Center for Business and Economic Research (CBER), University of Southern Maine, Portland, Maine (Jan. 1986 - present; Director from Jan. 1998 - present)

Staff Supervisor - Operations Analysis, Verizon (formerly New York Telephone Co.), New York, N.Y. (Sept. 1972 - Aug. 1974)

Teaching Fellow, Operations Research and Systems Analysis Department, Polytechnic University (formerly Polytechnic Institute of New York and Polytechnic Institute of Brooklyn), Brooklyn, N.Y. (Sept. 1971 - Aug. 1972)

Member of Technical Staff, Operations Research Center , Lucent Technologies (formerly AT&T Bell Laboratories), Holmdel, N.J. (Jan. 1969 - Aug. 1971)

"A New Approach to Goal Setting and Performance Measurement", Interfaces

"A Successful Loan Default Prediction Model for Small Business", The Credit and Finacial Management Review

"Does Your Performance Brenchmarking System Measure Up?", Journal of American Water Works Association

"A Technology Assessment of Maine's Metals, Electronics, and Instrumentation Industries (Part III): Does Technology Affect Performance?", Maine Business Indicators

"A Technology Assessment of Maine's Metals, Electronics, and Instrumentation Industries (Part II): Is Maine Losing Ground?", Maine Business Indicators

"A Technology Assessment of Maine's Metals, Electronics, and Instrumentation Industries", Maine Business Indicators

"L.L. Bean Improves Call-Center Forecasting", Interfaces

"Determining Optimal Telephone-Agent Staffing Levels for Telemarketing Positions", Stores Magazine Retailing Review

"Establishing Telephone-Agent Staffing Levels through Economic Optimization", Interfaces

"Allocating Telecommunications Resources at L.L. Bean, Inc.", Interfaces (Edelman Award Issue)

"DSS Tools in Waste Recycling", Civil Engineering Magazine

"L.L. Bean Chooses a Telephone-Agent Scheduling System", (lead article) Interfaces

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Professional Affiliations

• Institute for Operations Research and the Management Sciences (INFORMS)
  
  
• Decision Sciences Institute (DSI)
  
  
• American Production & Inventory Control Society (APICS)
  
  
• American Society for Quality (ASQ)
  
  
• Member of Honor Society of Phi Kappa Phi - iniated 1981
  
  
• Member of the Board of Directors of the Community Counseling Center (1990 - 1993)
  
  
• Member of the Board of Directors of New England Public Warehouse - (1997 - present)
  
  

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