Skills and Certifications
- A+ Certification (Computing Technology Industry Association)
- Proficient with Macintosh (System 7.x up through Mac OS X Tiger), Windows 95/98, 2000 and XP platforms
- Facility with MS-Word, WordPerfect, MS-Excel, MS-Access & FileMaker Pro
- Completed Certificate Program in Microsoft Office Professional (USM CCE)
- Experienced with HTML, Visual Basic, UNIX, TCP/IP, AppleTalk & Novell NetWare
- Macintosh computers and Apple printers, including LaserWriter Series
- IBM PS/2 Models 50, 60 and 80 microcomputers and Proprinter line
- COMPAQ microcomputers, including the Systempro
- Hewlett Packard LaserJet III and IV Series Printers
- GCC (Okidata) dot-matrix and laser printers
- NAC (IBM and PC-compatible maintenance course)
Experience
UNIVERSITY OF SOUTHERN MAINE, Portland, Maine
Macintosh Software Support Specialist, June 1995 - Present
Provide telephone and on-site software technical support, training, and other computing services to faculty, staff and students on the USM campus, including e-mail, word processing, database, spreadsheets, desktop publishing and Internet applications. Responsibilities include installing, configuring and maintaining various application programs and system software on computers supported by the Software Support Division of IT User Services. Directly responsible for computer lab operations in the USM Language Lab, including diagnosing software and hardware problems for end users, documenting procedures, performing troubleshooting to isolate hardware problems and effect repairs in the Language Lab. Evaluate and test application and diagnostic software for lab use. Provide software-related workshops and training seminars for the USM community. Share administrative LAN support duties with the University Computing Technologies staff (Ethernet-based, using Novell NetWare v6.x). Supervise and train work-study students to assist with software support operations.COASTAL COMPUTER CENTER, Portland, Maine
Systems Technician, February 1992 - June 1995
Diagnosed, estimated and repaired a diverse array of personal computers (primarily Apple Macintosh computers), printers and related equipment, both in-house and on-site. Provided efficient, reliable customer service, support and training, both on standalone and networked systems. Purchased parts, diagnostic software, tools and other equipment. Assisted with installation of the company's internal Ethernet-based LAN, using Novell Netware v3.12.COMPUTERWORKS, Portland, Maine
Owner, December 1990 - February 1992
Provided efficient and dependable customer support and service for a variety of personal computers, printers and other peripheral equipment. Furnished training and software support for individuals and businesses on the Macintosh platform running Macintosh system software, along with word-processing, database and desktop publishing applications. Also provided training and software support on the IBM-compatible PC platform, incorporating all versions of MS-DOS (up to v5.0), Windows 3.x, WordPerfect, Lotus 123 and other programs. Recommended and assisted in the design, development and implementation of various networking solutions for my customers. Completed Novell NetWare v3.11 System Management CBT course. Directly involved in marketing computer systems and software, purchasing, accounting and other day-to-day operations that are associated with running a small business.HARPER CONNECTING POINT, Portland, Maine
Field Service Engineer, June - December 1990
Diagnosed, estimated and repaired a variety of personal computer systems and related peripheral equipment. Provided software support, both in-house and on-site. Received extensive, authorized training on IBM, COMPAQ, HP and Apple Macintosh computers and printers.LOPEZ & CHURCH, INC., Portland, Maine
Personal Computer Systems Coordinator, December 1989 - June 1990
Directed all service and support activities for NCR, Everex and other IBM-compatible computers. Completed Novell NetWare 386 System Management CBT course. Assisted in the installation and maintenance of internal LAN, using Novell Advanced NetWare v2.15. Purchased parts, service manuals, tools and related equipment. Conducted public seminars on WordPerfect 5.0 and advanced MS-DOS applications.Service Technician, September 1981 - December 1989
Diagnosed, estimated and repaired a variety of electronic business equipment including personal computers, dot-matrix and laser printers, electronic typewriters, word processors, calculators, cash registers, facsimile, dictating and transcribing machines.BUSINESS EQUIPMENT CONSULTANTS, Denver, Colorado
Electronics Technician, January 1979 - August 1981
Gained general exposure to the operation of an office equipment company including troubleshooting and repairing electronic calculators and related office equipment. Developed and improved my selling skills and worked to ensure customer satisfaction.
ELECTRONIC PARTS COMPANY, Denver, Colorado
Sales Representative, June 1978 - January 1979
Gained general working knowledge of electronic parts and testing equipment. Processed orders and invoices. Handled inventory and on-floor sales.
Education
UNIVERSITY OF SOUTHERN MAINE, Portland, Maine
Bachelor of Science, May 2000
Major: Applied Technical Leadership
Honors: Dean's List 1996, 1997 and 1998
Graduated summa cum laude, with a GPA of 3.90
Member of Beta Gamma Sigma, Phi Kappa Phi, and Golden Key National Honor Societies
Activities: Member of ACM (Association for Computing Machinery), IEEE (Institute of Electrical and Electronics Engineers) and UMPSA (University of Maine Professional Staff Association)
Currently pursuing my Master's of Business Administration degree at USM
EMILY GRIFFITH TECHNICAL CENTER, Denver, Colorado
Certificate in Electronics Technology, 1981
Related Achievement: Earned certificate for the completion of a 36-hour, NASA-approved course in soldering, as part of their Technical Education Program.UNIVERSITY OF COLORADO, Boulder, Colorado
Attended 1976-1978
Major: Astrophysics
Activities: Astronomy Club, Spanish Club, intramural sports, part-time Librarian Assistant in the A-V Reserve Library.