Discovery Methods for Remediation and Quality Improvement in Home and Community Based Services
This is the second of three papers synthesizing the ideas and practices of states as they seek to improve the quality of home and community based services (HCBS) and supports for older persons and persons with disabilities.
In 2003, the Centers for Medicare & Medicaid Services (CMS) awarded grants to 19 states to enhance their quality management (QM) programs for HCBS programs. CMS contracted with the Community Living Exchange Collaborative to assist states in their grant activities by promoting information exchange and facilitating discussions on topics of common interest. As part of its work with the Community Living Exchange Collaborative, the Muskie School of Public Service, together with grantee states, identified three priority topics for working papers:
1. Quality Management (QM) Roles and Responsibilities
2. Discovery Methods for Remediation and Quality Improvement
3. Data Analysis and Use of Performance Measures
This paper will specifically address the following questions:
Resources
New Report Highlights Personal Experiences in Long-term Care
In a report prepared for the Maine Long-term Care Ombudsman Program, researchers captured the first-hand experiences and input of long-term care supports and services consumers, family members, workers, advocates, and community members so that their voices might become an integral part of state-wide planning for such services and supports.
Read the report: Personal Experiences with Long-term Care Services and Supports
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