Hardware Support
Technical Services fulfills the on-going service, support, and upgrade needs of university owned, and supported, computer equipment. We also provide the in-warranty support and upgrade services for all systems purchased through USM's Campus Computer Store.
In order to provide the highest possible level of service to the campus community on the systems we support, we have obtained authorized service center status from
We also provide out-of-warranty support on a variety of other vendor's products, and/or have developed successful working relationships with local service providers to support these products — both in and out of warranty. Some of these vendors include
Our service center has also acheived A+ rating by the Computer Technology Industry Association.
For services provided outside of warranty, we charge an hourly rate of $65, with a one hour minimum. In addition to this "time and materials" approach, we also provide university departments the option of acquiring service contracts, or extended warranties, on their equipment. These allow a department to budget a known support expense over the entire fiscal year, and cover any equipment failures as well as routine services such as cleanings.
If you have any questions or would like more information on what we can do for you, please contact Jerry Brokos.
