Health & Human Services, Enrichment, and Business and Management Enrichment Health and Human Services Business & Management

Using Feedback Effectively

Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity. In this workshop you will learn how to:

  • differentiate between fact and opinion
  • avoid using verbal hooks that lead to defensiveness and anger
  • respond to challenging rebuttals and diffuse tension
  • stay focused and on-track during the feedback conversation

Lynne Richards, M.B.A., www.leadinggenerations.com , is a member of the National Speaker's Association, and author and founder of Leading Generations, a training and leadership development firm. Lynne specializes in helping people develop their leadership and presentation skills. With over 20 years of experience in management and training, she brings a wealth of practical experience to the classroom.


Friday, January 31, 9 a.m.-4 p.m.

Registration has ended. Please browse courses for future offerings of this course.

$185 (6 contact hours/ 0.6 CEUs)
Abromson Center, 88 Bedford Street, USM Portland campus