Health & Human Services, Enrichment, and Business and Management Enrichment Health and Human Services Business & Management

Performance Management Systems: Design and Implementation

Performance management is a complex system of rewards, interventions, and collaboration among teams, leaders, and the organization. Effective systems are necessary for critical management functions, including operational control, planning, and decisions related to compensation and employment. This program focuses on the human resource role in developing and maintaining performance management systems. You will learn:

  • how performance planning links organizational goals and values to standards of performance
  • the elements of an effective, positive appraisal process
  • how to develop an appraisal system consistent with the organization's priorities
  • how to set measurable goals that support the strategic plan
  • how to prepare for and conduct performance appraisal meetings
  • methods for addressing and resolving performance problems

Susan Knapp, Ph. D., has over 25 years of experience as a manager and trainer and has been a consultant to Fortune 500 companies, universities, government agencies, hospitals and the United States Air Force. She received her Six Sigma Black Belt training through Acuity and the Ohio State University.

3 Wednesdays, March 12-26, 12-5 p.m.

Registration has ended. Please browse courses for future offerings of this course.

$365 (15 contact hours/ 1.5 CEUs)
Abromson Center, 88 Bedford Street, USM Portland campus


Class meets 3/12, 3/19, and 3/26.