Health & Human Services, Enrichment, and Business and Management Enrichment Health and Human Services Business & Management

Conflict in the Workplace

Whether the goal is excellent service, facilitating change, or creating a cooperative work environment, conflict often gets in the way. In this interactive and energizing program, you'll discover how to use daily challenges to discover what you're really going for and how to achieve it. You'll see conflict as a way to strengthen relationships, and you'll practice techniques to move from reactivity to response, certainty to curiosity, and from problems to solutions. You'll see how to make life more effortless and powerful and have fun doing it. The course will help you achieve the following objectives:

  • Define and understand conflict and your typical reactions to it
  • Choose to be centered and increase your options in difficult situations
  • Appreciate the value of listening and curiosity in conflict
  • Utilize specific verbal applications to communicate more effectively
  • Appreciate emotional energy and direct it in positive ways
  • Perform more effectively at work, in meetings and difficult conversations

Judy Ringer, provides conflict resolution, team building, and communication training throughout the United States and Canada. The author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict, her unique workshops are based on mind/body principles from the martial art Aikido, in which she holds a black belt.

Wednesday, October 30, 8:30 a.m.-4:30 p.m.

Registration has ended. Please browse courses for future offerings of this course.

$195 (7 contact hours/ 0.7 CEUs)
Abromson Center, 88 Bedford Street, USM Portland campus